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Life after GDPR: How are Retailers Faring?

We’ve had a while to get used to the idea of GDPR given it was a few years in the pipeline. But given the compliance deadline passed just a few months ago, many businesses are..

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Chasing a Myth: Is a Single Customer View Really Achievable?

In today’s omni-channel retail landscape, customers can engage with a brand in multiple ways - from in-store and online, to apps and social media. However, while having an..

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Getting Real-time Results from Real-time Data

There’s no doubt that taking a data-driven approach to the retail challenge is becoming a necessity. With the encroachment of online retailers and a constantly shifting market,..

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The Rise of Click and Collect; Convenience, Experience and Opportunity

by Andy Watts | September 6, 2018

In today’s omnichannel world where everyone is competing with Amazon, retailers are continuously looking for ways to boost their offerings, improve customer experience and..

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Personalisation and Retail Loyalty in a Post-GDPR World

by David Buckingham, CEO | August 29, 2018

Harnessing the power of personalisation is a vital endeavour for retailers today, helping them elevate their brand and offerings in a highly competitive landscape. By tailoring..

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Are Retailers Being Blinded by the Shine of New Technology?

by David Buckingham, CEO | August 22, 2018

Shiny is good. We’re all guilty of focusing on new gadgets and being swayed by the novelty factor. But when it comes to implementing technology on a large scale in the retail..

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Data, POS and Converting Non-loyalty Customers

Open up your wallet. Apart from your bank cards and old receipts, I bet the rest of the pockets or card slots are filled with loyalty cards. Research by Statista suggests that..

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