More Relevant Customer Engagement Across Channels = More Customers, More Visits, More Spend
A customer engagement platform is technology that enables businesses to interact with customers across multiple channels in a consistent, personalized way. In retail, this means using purchase data, loyalty status, and real-time transaction signals to deliver relevant messages, offers, and experiences at the right moment — in-store, online, and post-purchase.
We are in the 5th year of partnership with Ecrebo. Ecrebo have enabled new and valuable multichannel capabilities for Toolstation. Our joint roadmap is focused on delivering personalized value for our customers, which is ultimately driving increased Loyalty and sales growth..
Chris Other
Exec Board Member, Customer Marketing & Ecommerce Director, Toolstation
To us, this is a very worthy investment just given the cost and the cost of retargeting what we spend to acquire customers on a daily basis.”
Rohit Dua
VP of Loyalty Portfolio Management, Loblaw
What is a retail customer engagement platform?
A retail customer engagement platform enables retailers to connect with shoppers in real time during the purchase journey. Ecrebo’s platform transforms point-of-sale interactions into personalized marketing opportunities that increase loyalty, customer lifetime value, and revenue.
How does real-time retail marketing work?
Real-time retail marketing uses live transaction data at checkout to deliver targeted offers, messages and coupons via physical and digital channels, including fully interactive targeted digital receipts. Ecrebo integrates directly with POS systems to trigger personalized communications at the most valuable moment — during purchase.
How can retailers personalize marketing in-store?
Retailers can personalize in-store marketing by using verified first-party data captured at checkout, such as the customer’s loyalty number. Ecrebo uses this data to enable personalized offers, loyalty invitations, and digital messaging based on real-time and historic shopping behavior, delivered through the desired channel.
Does Ecrebo support multichannel retail engagement?
Yes. Ecrebo connects physical stores and digital channels, allowing retailers to deliver consistent, data-driven messaging across in-store, online, and post-purchase touchpoints.
How does Ecrebo help increase retail revenue?
By delivering relevant offers to 100% of shoppers, Ecrebo drives higher basket spend, repeat visits, loyalty growth, and retail media revenue.
Join the many retailers who are already seeing 135% ROI increases with Ecrebo’s data and execution platform.