McColl’s partners with Ecrebo to drive engagement and deliver value to customers

David Buckingham
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McColl’s Retail Group is the latest leading retailer to partner with Ecrebo earlier this month, following a successful trial of Ecrebo’s light-touch POS software technology in a number of McColl’s stores. The technology is now being rolled out to the whole estate, helping McColl’s drive enhanced customer engagement as the business adapts to changing shopping behaviours and consumer needs post-pandemic.

Both companies are closely working together to leverage customer interactions and data, helping McColl’s communicate with its 4 million customers who visit their stores every week more quickly and effectively. Using Ecrebo’s OnPoint Total Receipt Marketing® solution, the retailer will add personalised offers and messages to its receipts issued across McColl's network of 1,223 convenience stores and newsagents across England, Scotland and Wales.

The importance of the local McColl’s store for our customers has never been clearer. Our partnership with Ecrebo is all about better understanding their needs so we can provide a more tailored and relevant shopping experience, rewarding them with offers that are tailored to their shopping in real-time. Ecrebo’s software enables us to reach every shopper with bespoke savings whilst giving us the flexibility to target coupons to specific stores or product categories across the estate,” said Richard Crampton, Chief Commercial Officer at McColl’s Retail Group.

David Buckingham, CEO at Ecrebo, commented: “We are always delighted when a prestigious retailer signs a new partnership agreement with Ecrebo. This relationship with McColl’s is really exciting and especially pleasing as the teams worked hard in an external environment that has never been more challenging. We’ve been impressed with the way in which the team at McColl’s have really leaned in to make this a success. McColl’s customers will receive regular, relevant targeted offers to encourage them back in, to buy the things they want and need from their local store. This is another major retail chain in the UK who are adopting this technology and the results so far have been really encouraging. We’re looking forward to building this relationship further and delivering more value over the coming months and years.


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