How are grocery retailers responding to changing shopper behavior, economic pressure, and rapidly evolving technology?
During Grocery Tech 2026, hosted by Progressive Grocer, Ecrebo CEO David Buckingham sat down with the Progressive Grocer team to discuss some of the key trends shaping the industry today.
The conversation explored how retailers are adapting to changing consumer spending habits, why loyalty programs need to deliver tangible value beyond points, and how hyper-personalized engagement is becoming essential for driving customer loyalty and revenue growth.
Dave also shared his thoughts on the rapid acceleration of AI adoption across grocery retail, from delivering more relevant customer communications in real time to helping retailers make smarter operational decisions behind the scenes.
Another key theme was the importance of creating a seamless experience across online and offline channels, ensuring customers feel recognized and valued regardless of how they choose to shop.
It was a great opportunity to discuss the challenges and opportunities facing grocery retailers today, and why industry events like Grocery Tech remain so valuable for sharing ideas, insights, and innovation across the sector.
Watch the full interview below.